What to put in your first message to support, and what to leave out
Keep it short, factual and specific.
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Shared devices and saved logins: a quick safety check
Make sure other people cannot use your shopping account.
Spot the fake: texts that claim to be from an online shop
Warning signs and a safe way to check.
Packing a return: a short checklist
Small steps that prevent most return problems.
Seven questions to ask when a refund is late
Work through these before you contact anyone.
How long should an online order take? Reading estimates sensibly
Estimates are ranges, not promises. Here is how to use them.
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