Call Steps

Before the call

Find your order number and date, and take a screenshot of the order page. If an item is the issue, take photos. The checklist on the Temu support page helps you keep track.

During the call

1. Call 1-888-891-4022 and tell us what has happened.
2. We ask a few questions to see which situation you are in.
3. We explain what it means and what you can do.
4. We help you word a short request and choose evidence.

After the call

You send the request to Temu from your own account. If something changes, or the screens look different from what we described, call again.

Never

• We never ask for your password or a code.
• We never claim to be Temu.
• We never guarantee a refund.