Seven questions to ask when a refund is late

1. What date does the refund details page show?
2. Has that date passed?
3. Was the refund sent to your balance or your card?
4. Is it a full or partial refund?
5. Does your bank show a pending item?
6. Was the return received or still in transit?
7. Are you checking the same card the order was paid with?

If the answers show that the date has passed and nothing is pending, contact the seller through your order page. Include the refund details and screenshots, and say what you expected.