Our Service

Supportive Digi Help is a phone service for people with questions about a Temu order. We explain, we guide, and we help you prepare. We do not act for Temu.

What you get

• A person to talk to, at any hour.
• A plain explanation of what your situation means.
• Your options, in the order we would try them.
• Help writing a short request and choosing evidence.
• Follow-up calls about the same problem.

Questions we handle

Is my order late, why has tracking stopped, where is my delivered parcel, why did only part of my order arrive, how do I return something, why is my refund late, what do I do about a broken or wrong item, why was I charged twice, why did my coupon fail, why can I not sign in, can I cancel or change an order, and why does the app crash.

When we answer

Day or night, every day. You can also ask for a call back on the contact page.

What is outside our service

• We cannot approve refunds, replacements or changes. Only Temu can.
• We cannot view or log in to your account.
• We never ask for passwords, codes or full card numbers.
• We cannot promise any outcome.

Price

If a fee applies, we tell you before you agree. We never charge without your clear consent.

[Add your actual price list here, for example: first call, follow-up call, and what each includes.]